Store Policy

Thank you for your interest in purchasing "Starconches & Starlight: A Chilumi Zine”! If you still have questions after reading our policy, please email us at [email protected].

Please note that these products are fan-made merchandise, and this store has no official connection with miHoYo Co., Ltd. or any of its affiliations.

Purchasing a product from chilumizine.bigcartel.com automatically means that you understand and agree to our store policy.

For international buyers during our pre-order period, please visit the Group Orders page. This is from our pre-order period only, please do not contact these group order hosts for new orders.

All orders are shipped, and we are not accepting any sale inquiries. As our project is complete, please be advised we will be actively responding to messages until January 10th, anything after this date may not receive a response.

✦✦✦

ITEM AND INVENTORY:

• The product(s) you are purchasing is a leftover item and will not be reproduced. This also includes the digital pdf of the zine. 

• You are purchasing an unofficial, fan-made product. All characters featured belong to miHoYo. 

• All items are for a limited time only. We will not restock nor re-open pre-orders after all items have been shipped out. Re-sales of our zine's products are strictly prohibited. 
  
  
• Prices and items included may vary depending on what bundle you select, so make sure to read the listings before purchasing.
  
  

DIGITAL FILE DISTRIBUTION:

• To all Golden Moon and physical item customers, we ask that you wait for your digital goods to be emailed to you every weekend. We will be combining orders made throughout the week as a bulk order, so please expect an email from us every Saturday and Sunday with the digital files of your order attached.

• Distribution of the digital booklet(s) is not allowed, you will be allowed permission to download the files for your personal use after the store has closed for leftovers on November 15th, so please do not make any requests. It is within the contributor's discretion if they would like to share their pieces after the production of the project.

• It is highly recommended to use a Google email account when ordering items that include the digital zine(s) so that customers can access the file.
  
  
• They will not be sent on the day you place your order, we ask for your patience and understanding as we experience a high volume of orders.

SHIPPING AND HANDLING:

• Leftover sale orders will be shipped on Monday's only, customers will receive their tracking numbers along with their digital items during the weekend. You can view our Shipping Schedule page.
  
  
• All orders are shipped out from the USA. Domestic & International orders will be shipped out via USPS. All orders will include a tracking number.
  
  
• The countries we are currently not shipping to are listed here: Afghanistan, Belarus, China, Germany, Malaysia, Philippines, Russia, and Ukraine. Even though we are unable to ship to these countries, you can have someone outside of these countries receive your order for you.
  
  
• Delivery timelines are not guaranteed due to the COVID-19 situation and the differences in each local postal service. Standard domestic delivery is approximately 14 days, while standard international delivery is approximately 1-2 months.

• Import duties, taxes, and other similar charges are not included in the item price or shipping cost. These extra charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be before buying. It will be the buyer's responsibility to claim their package from their local post within an adequate enough time. If your order is returned back to us you will receive a shipping fee invoice. This can also be found under "Returns and Exchanges".
  
  
• We strongly suggest checking your tracking number daily or weekly for any transit updates and asking your local post office if they have anything in their records with your name or delivery tracking number. You can check your delivery tracking number by clicking on the tracking number email you received from [email protected] and on the top right, you should see "Pirateship Tracking Number" and "Delivery Tracking Number". That is the tracking number your post office will use when they deliver your package. or request for you to pick it up. 

RETURNS AND EXCHANGES:

• All sales are final after items have been shipped out. We will only issue a refund if your order has not been shipped out yet. Please provide your name and order number when requesting a refund.

• After orders are shipped out, we are not liable for any damage during shipping, transiting, and handling. If your order is lost or damaged during transit, we will not accept any returns or refunds. Please keep in mind that we are in our leftover stage and will have no remaining inventory to replace your items.

• Exchanges are only applicable if we send the wrong order by mistake or an order is incomplete. Please provide proof of purchase when requesting an exchange.

• Packages returned to sender due to customer negligence (wrong address given, the customer did not notify us of the change in address, failure to pick up the package, etc.) will not be reshipped or refunded unless they pay for the cost of shipping again.

BONUS PDF DISCLAIMER:

• The "Intertwined Stars (Bonus PDF)" product contains mature content and is not suitable for younger audiences.
  
  
• We will only be selling a limited number of Intertwined Stars copies. Once the listing is "SOLD OUT" we will not be adding any more copies so please do not make any requests. Buy it now while you can! 

• By purchasing this product, you are giving your consent that you are a legal adult and are aware that the contents of this product are not meant for younger audiences.

• You (or any party representing you) agree not to hold the zine, the moderators, and the contributors of this zine liable if it is discovered that you are under the age of 18 at the time of purchasing the "Intertwined Stars" product.

The moderators of this project reserve the right to cancel and refund any order that violates these terms. For further inquiries, please email us at [email protected].